Customer Testimonials
Brought the car in for alignment and brake fluid change-out with separate appointments. Sean took care of these scheduled services, and as usual, was helpful and informative about each service, keeping an open line of communication, explaining what was being done and the results.
I brought the car in without an appointment on a prior visit, to check the possibility of a fluid leak. Genna took care of me even though I didn't have an appointment, and got my car in for an inspection in a short time. She was very helpful and kept me up to date. Fortunately, ... Read More DealerRater - Nov 12, 2026
They were able to schedule me quickly. They told me exactly how much the service was going to cost and the car was ready when they said it would be
It was a great experience just a long wait My experience was great and very thorough but the wait was too long
My wife and I both drive Honda’s. We drive to the Wallingford store for one reason and that is Sean. Sean’s the best, he always takes care of our service needs and we feel he is very honest and fourth coming when we do need repairs. We live 45 minutes or more from Wallingford, and 20 minutes from your Westbrook store, but we do the drive because of Sean.
I have already responded to these requests I had a great experience. Please stop sending me these requests
Everything we scheduled was done correctly and in a timely matter. And Gina kept us informed the whole time.
Had rear brakes and fixed it quickly Had to order parts but came the next day
Easy to work with. Thought the cost of the service was a little high given that only a realignment of a latch was necessary.
Rex was an excellent salesman. He answered all of my questions thoroughly and eased any concerns I had. And I am extremely happy with my Accord. Would highly recommend working with him!
I've bought a few vehicles from Executive, and always had it serviced there. They, specifically Sean, are great to work with, and I always have a good feeling driving away after getting my car serviced there.
The experience was great! Gina was so helpful.
I drove almost two hours! To see a friend and also get my car maintenance. GENNA was great w me. Welcoming, easy to talk to—Solid. I’ve been a Honda Customer since 2017 and This the first Honda service Dep I really like truly like. No pressure and quick. FYI everyone I bumped into before GENNA, was also welcoming.
Everything was good, the personal was very professional. Thank you for your service
Work completed as requested.in a timely manner
Best dealership I have ever had the pleasure to buy and service with! 4 Honda buyer.
Excellent customer service!!
Excellent service from me the customer to my vehicle! Thank you for your service. I appreciate your service and support!
Professional, kind, and exceptional service. I would not trust any other dealership with my vehicles from the technician service, to the customer service from the employees.
They took my car in on short notice, provided a loaner vehicle, provided a video and explanation of the issues, did excellent work and had the car ready when promised. The price was fairly ridiculous, but it's probably comparable in cost to other dealerships.
Always exceptional service
See above I enjoy my experience every time I take my car in for service.
I have been very pleased with the Executive Honda team and with their superior service to all of their clients!
Very prompt service for my Honda accord
Rex is a top notch salesman. Friendly and professional, patient and answers all questions. Very knowledgeable about product and services. Kept in touch with texted clarification questions and was extremely helpful with technology set up of vehicle before I drove away. Sarina was also friendly, professional and very informative as we finalized all paperwork for finalizing and registering my new vehicle. I would recommend this Honda dealership
Easy to make appointment and friendly, knowledgeable staff make for a good experience. Good job
I am absolutely furious with the deceptive practices and total lack of respect for my time shown by this dealership. I explicitly told the sales team that I was traveling two hours each way (a four-hour round trip) just to see this specific vehicle. They explicitly assured me over the phone that the car's condition was a "9 or possibly a 10 out of 10."
That was a complete lie. When I arrived, the vehicle was in unacceptable condition for how it was advertised. It had several noticeable blemishes across the body, and the rims were severely curbed.
To make ... Read More Google - Oct 28, 2026
Executive Honda service dept diagnosis of my car was front ball joints and front brakes. Videos were sent showing work to be done. I was given a loaner car and within 36 hours work was completed..very professional and helpful personal
Your personnel were very professional and left a good impression of knowledge I will be a repeat customer
Very well spoken. As well as helpful and made things easy She is a pleasant person , everytime i go there she is helpful. Pleasant. And you can tell she loves what she does
Pleasant and friendly staff. Service is always great! As always. It’s a pleasure doing business at a deal ship who knows my car!
John was great. Very patient, answered all my questions Easy buying experience It was a smooth process
The Executive team are great. From the check-in to driving away after my service was complete everyone was so great! This is one reason I purchased a Honda. So many of my friends and relatives recommend Executive for the customer service excellence.
Really appreciate how Honda didn't give up on our car and fixed our issue, offering us a loaner car and pressure testing whether the fix endured. Thanks you!
We've brought the car in at least four times for the same issue and spent thousands of dollars and we still have the same problem we started with. Each time everyone is so confident that the issue is what's wrong and we're really frustrated that this keeps happening.
When I received my new pilot I did not know that the wiring harness for the hitch did not come with it. Jamie from the sales department took care of it for me I really appreciate it
This dealership helped me when I needed it the most. I’m grateful for the hardworking maintenance department! Highly recommend taking your car here for servicing
Normally I like this service department, but was surprised by the lack of knowledge of emissions issues with their CRV hybrids. After being charged for diagnostics with no resolution, I went on Google which helped me to understand what the issues were with hybrids, suggestions to reset the sensors, and how to test the car to know when my hybrid would be ready to test. Perfect! Wish this service department knew as much. I think I'm owed a $90 credit on my next service.
Shawn always accommodate me and is very professional. I’ve been a Honda owner and customer for over 30 years!
Good service. Good people
I Was treated well, with respect and in a courteous manner . I received service in a timely fashion.
Honda provided great service and accommodated me with a loaner vehicle as my car needed to be kept overnight! Esther was very efficient at keeping me updated and informed on changes and service throughout the duration of my car being maintained.
It's always a great experience when I take my wife's Pilot in for service The service is absolutely fantastic
Smooth Smooth and communicative Had a smooth experience. Communication was also good. Will be scheduling my next service in the future.
Great service
I cannot say enough wonderful things about the service department at Executive Honda, especially Sean! From start to finish, the level of professionalism, customer service, and genuine care was exceptional. Sean truly goes above and beyond to make sure his customers are well taken care of he is knowledgeable, courteous attentive, and takes the time to explain everything clearly making the entire service experience, easy and stress-free. It is refreshing to work with someone who genuinely values a customer satisfaction and takes such pride in providing outstanding service.
A huge thank you to Shawn and the Executive Honda Team for ... Read More DealerRater - Oct 21, 2026
Courteous and accommodating. Great service!
Fast, easy. Quick communication Straightforward It was easy to make an appointment and they communicated well during the time they had my vehicle
Friendly, fast and excelent work..only places, that I trust and the prices are affordable.
Chris was exceptionally helpful and informative. I was able to get a loaner car which made service easier for me
Courteous and respectful. If there's a question they answer in a way that is appropriate and understandable
Good friendly service Good explanations, and all questions, make me aware of future issues and good explanations
Every5hing went fine No Thx for helping me out Clise Could not have better service
Easy to schedule service Staff is friendly. All work is fully explained
Professional diagnostics and high quality work!
Such a great experience working with Rex! He made the car buying experience smooth and we are happy with our 2023 Honda passport!
Always experienced a good response from them and was never pressured into doing anything that I didn't want to do.
Just wonder why we make appts and then walk ins are taken before us. They were finished 30 min before me. Both there for same recall. Same car.
Very knowledgeable and professional.
Executive Honda is an excellent car dealership. I have been very pleased with the service I have received from purchasing my first Honda to the service department.
Very friendly and helpfull Everyone was helpful and the person at attending desk was informative and explained to us the things that needed to be fixed soon
The car was in the shop over a week. They kept me posted on the progress and gave me a loaner vehicle.
Excellent Service. One of the few places left that know what they are doing. Service for your vehicle is performed by very knowledgeable technicians and mechanics and performed by the manufacturers specs. No hidden agenda's like some other Honda dealers. I bought my Honda from Manchester Honda and will never go back. My next Honda will be from Executive.
Easy in, easy out. Quick reliable service.
They were fantastic. Took care of my recall. Checked out my car. No complaints. I did not have an appointment and they still made it happen.
I have been doing business with them for almost 20 years and they are fantastic...not the cheapest but the best.
If you are in the market for a Honda, please go to Executive and see Alyssa. Alyssa was such a huge help to me in providing whatever information I needed. No matter what the question, she made sure to always reach right back out to me and get me an answer no matter what. Never at any point was she pushy or trying to force me into making a decision without really thinking about it. Ultimately, I did not purchase my vehicle here just because of what I was looking for exactly. I feel that great service should always be ... Read More Google - Oct 9, 2026
Good Everything is expensive. You need to make this affordable. At least make diagnosis for free.
Great. Awesome. Friendly. Really, really, really, really, really, really, really, really, really, really, really nice
I'm not from the area and got into a minor accident on 91 - so I went to the Honda dealership to get fixed up so I could get home. They were fast, friendly and super helpful! My car was fixed in no time and I was on my way home. Highly recommend!
Staff was polite and got the software update done in about an hour. EXCELLENT SERVICE
I have been doing business with executive Honda for years. Their service department is top notch. Sean McMahon has been my service advisor for years and i got nothing but great things to say about him.
Great experience all around, loved the video of the whole bottom on the car. Everyone was very nice.
Great customer service!
Service and Service advisor were great! Sean got my car right in and did an excellent job getting it out and the work was excellent
Service and Service advisor were great! Sean got my car right in and did an excellent job getting it out and the work was excellent
I had an excellent experience with Executive Honda, and I especially want to recognize my Service Advisor, Jay. He went above and beyond throughout the entire process. Jay was able to get my Honda in for service, worked with the warranty company to get the head gasket repair covered, and even went the extra mile to have my deductible waived.
He kept everything moving and made what could have been a very stressful repair much easier to deal with. I truly appreciate the time, effort, and care Jay put into making sure I was taken care of. The service department ... Read More DealerRater - Sep 30, 2026
Sean is always very helpful and knowledgeable The technicians are very experienced and get the job done in a timely manner